Ewin treats every member's privacy as a responsibility we take very seriously. This policy transparently explains how we collect, use, store, and protect your personal information.
Every decision regarding personal data handling at ewin is guided by these six core principles — because your trust is our most valued asset.
All data transmitted between your device and ewin's servers is protected by 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia to safeguard online financial transactions.
Ewin has never and will never sell, rent, or trade your personal data to third parties for marketing purposes or any other purpose unrelated to providing services to you.
Ewin only collects personal data that is strictly necessary to provide platform services, process transactions, comply with legal requirements, and improve the user experience. No excess data is collected without clear justification.
You have the full right to access, correct, download, and request deletion of your personal data held by ewin. Data-related requests can be submitted to our support team at any time.
This Privacy Policy is written in clear, plain language — not confusing legal jargon. We believe transparency is the foundation of a trusted relationship between ewin and each of our members.
Ewin's data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards, ensuring your rights as a user are always upheld.
This Privacy Policy ("Policy") describes how ewin ("we", "Company", or "Platform") collects, uses, discloses, and protects your personal information when you use ewin's website, mobile app, or any services provided by ewin. By using the ewin platform, you agree to the practices described in this Policy. Please read carefully before registering or continuing to use the platform.
Ewin is an online casino and sports betting platform operating to meet the entertainment needs of members in Malaysia. As a responsible platform operator, we understand that your trust depends on how we handle the information you share with us.
This Privacy Policy is drawn up in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. It applies to all personal information collected across all ewin channels — website, mobile app, customer support, and other communication channels.
Ewin collects various categories of personal information depending on how you interact with our platform. The following is a full description of the types of data collected:
| Data Categories | Example Information | Primary Purposes |
|---|---|---|
| Identity | Full name, date of birth, IC/passport number | KYC verification, legal compliance |
| Relationship | Email, phone number, residential address | Account communications, transaction verification |
| Finance | Payment methods, transaction history, account balance | Deposit and withdrawal processing |
| Technical | IP address, device type, web browser, access logs | Security, fraud prevention |
| Usage | Game history, game preferences, session duration | Service improvement, responsible gaming |
| Communications | Support chat records, emails, feedback | Complaint resolution, quality improvement |
Ewin does not collect sensitive data categories such as health information, criminal records, or religious beliefs unless specifically required for unavoidable legal compliance purposes.
All personal data collected by ewin is used solely for legitimate, clearly stated purposes. The following are the primary purposes for which your data is used:
Ewin does not sell or trade your personal data. However, in certain limited situations, we may need to share your information with carefully selected third parties:
All third parties that receive data from ewin are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for specific, limited purposes as agreed upon with ewin.
The ewin platform uses cookies and similar tracking technologies to enhance your user experience, maintain session security, and analyze platform performance. The following types of cookies are used:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and experience of the ewin platform.
Ewin continuously invests in robust security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:
As an ewin member, you have the following rights regarding your personal data held by us:
You may request a copy of all personal data we hold about you at any time. Requests will be processed within 30 business days.
If any of your personal data is inaccurate or out of date, you have the right to request immediate correction through your account settings or customer support.
You may request deletion of your personal data, subject to applicable legal retention requirements and compliance obligations.
You may request your personal data in a machine-readable format for transfer to another service provider of your choice.
You may object to the processing of your personal data for direct marketing purposes at any time, and we will action your request promptly.
In certain circumstances, you may request ewin to restrict the processing of your personal data while a dispute or complaint is being resolved.
Ewin retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable laws in Malaysia. General data retention guidelines are as follows:
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in accordance with ewin's security procedures.
In the course of its operations, ewin may need to transfer your personal data to servers or service providers located outside Malaysia. Any such transfer will be carried out subject to the following conditions:
The ewin platform is strictly limited to individuals aged 18 and above. ewin does not knowingly collect any personal data from individuals under the age of 18.
If we discover that personal data of a child or minor has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. Parents or guardians who become aware that their child has registered an account on ewin are required to contact us immediately through the available customer support channels.
Ewin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to the platform's services.
When significant changes occur, ewin will provide reasonable notice via:
Your continued use of the ewin platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated terms. We encourage you to review this Policy periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ewin handles your personal data, our team is ready to assist:
For more information about your rights and responsibilities as an ewin member, please refer to Terms and Conditions us, or visit the Responsible Gaming for additional help resources.